Store/Refund Policy

Each item is handcrafted just for you. I am unable to offer any exchange or refund for purchase of a wrong size but please contact me if you have any problems with your order.

All items are made in a pet free, smoke free home and most importantly made with love!

 

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. Hard Velvet does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. https://hardvelvet.returnscenter.com/

Once your return is submitted via our online portal, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will issure a store credit via email that can be used towards future purchases.

FINAL SALE ITEMS

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.